Due to the special occasion nature of the items sold on this website we do not refund for change of mind purchases. We will however exchange an item if you find it to be unsuitable once it arrives. You must notify us within 7 days of receipt of your delivery that you wish to exchange your item(s).
All items returned must be in original, brand new condition, with all tags attached and original packaging. The cost of returning the item and shipping the replacement item is the responsibility of the buyer. We accept no responsibility for loss or damage in transit of items being returned to us.
The address to be used for returns is:
Privé Bridal Jewellery, ETR International, P.O. Box 4144, Shortland Street, Auckland.
Phone: 09 970 1301 x 212
Click here to email us.
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